| An
item is listed as out of stock,
do you have any more of...? |
Everything
we have for sale is listed on the
website. If an item is noted as sold
out then the
the item is out of stock and no
longer available for purchase: we
do not have any more. This
applies to preorder items also.
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Will
you be getting any more of ...?
Will
you be getting .... in? |
| To know
which series toys we are
expecting please see our Preorder/Preview
page. If
it's not listed there then we are
not expecting it at this time,
check back for updates.
Current
Releases: Toys that are
current (meaning produced in the
current year and month) are
reordered/restocked at the
discretion of UFOCatcher.com
staff. If it is possible
and if we plan to continue
carrying the series we will
reorder it.
Out
of Production (released prior to
the current year and month) &
Promotional Items: The
option for reorder from
manufacturer is not an option and
the series is much more difficult
to obtain. Although we
continuously seek out out of
production & promotional toys,
when we are able to find the toys
again it will be completely by
luck and chance and there is no
way to tell exactly when or if
they will be found again or the
price of the items.
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| I
don't see what I'm looking for
listed on the website or on the
preorder/preview page - how do I
buy it? |
If it's not
listed, we don't have it for
sale.
|
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| The
item is listed out of stock. Can
you order more of ____ for me? |
UFOCatcher.com
does not accept or place any
special orders for customers or
employees. Please choose from the
selection already available on
our main
site, preorder
page or auctions.
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| Do
you accept requests? |
| Customers
are always welcome to request
toys from a particular series to
us. There is no guarantee
that the series
requested will be stocked or
accepted for general search. |
| |
| If a
particular item is not listed on
the website now does this mean
that you will never get this item
in? |
No. We may
have the item available at a
later time, please just check
back on the preorder/preview page
or main website for updates.
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| An
item is out-of-stock/not listed
on your site, can you tell me
where to buy this? |
UFOCatcher.com
is not a store locator service
and does not have this
information.
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| The
item was listed as "in
stock" but I received an out
of stock notice. Why? |
| If another
customer has ordered the final
remaining item in stock item
before you, you will receive an
out of stock notice. If you have
sent a payment by Paypal, your
payment will be refunded at no
charge to your paypal account. Note that
all items and prize releases from
Japan manufactured before the
current year and month are out
of production. Supply on
promotional or out of production
items is always limited.
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I
placed an order on - - - can I
combine with my order from
another day and receive a partial
refund in shipping?
My 2 orders/preorders were
combined in package and sent
together. May I receive a refund
in shipping? |
Staff are
not permitted to send refunds for
shipping unless the orders &
payments are received
on the
same day (within a 24
period).
Although we
do not mind combining orders to
ship - many times even though
orders are combined, the
increased weight of a package
will require the additional
shipping in order to ship as well
as additional staff time to
process more than one order
together.
Once
an order is confirmed or credit
card payment invoice sent, it may
not be altered in any way. Requests
to add items to a confirmed
order, will result in those items
being treated as a new, unrelated
order.This rule
will apply to any orders not
placed within a 24 hour period of
one another.
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| I
would like to check the status on
an order I have placed or a
payment that I have mailed in.
How do I do this? What
information should I include in
my email? |
Please send
your email to shipping
& orders staff [contact
information]
Be
sure to include the following
information with your inquiry:
1.
name
2.
address
3.
method of payment (money
order, paypal, etc)
4.
item(s) ordered
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| I am
trying to place an order. When I
try to add items to my cart,
nothing shows up. Why is this and
what should I do? |
| You may have
"Cookies" turned
off in your browser. Cookies
are what the cart uses to
remember the components of your
order. Please go to the
following link: Order
Information Cookies & Your
Cart |
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