| An item
is listed as out of stock, do you have any more of...? |
Everything we have for
sale is listed on the website. If an item is noted as sold
out then the the item is out of stock and no longer
available for purchase: we do not have any more. This applies to
preorder items also.
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Will you
be getting any more of ...?
Will you
be getting .... in? |
| To know which series
toys we are expecting please see our Preorder/Preview page.
If it's not listed there then we are not expecting
it at this time, check back for updates.
Current Releases: Toys
that are current (meaning produced in the current year and month) are
reordered/restocked at the discretion of UFOCatcher.com staff.
If it is possible and if we plan to continue carrying the series we
will reorder it.
Out of Production (released prior to
the current year and month) & Promotional Items:
The option for reorder from
manufacturer is not an option and the series is much more difficult to
obtain. Although we continuously seek out out of production &
promotional toys, when we are able to find the
toys again it will be completely by luck and chance and there is no way
to tell exactly when or if they will be found again or the price of the
items.
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| I don't
see what I'm looking for listed on the website or on the
preorder/preview page - how do I buy it? |
If it's not listed, we
don't have it for sale.
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| The item
is listed out of stock. Can you order more of ____ for me? |
UFOCatcher.com does not
accept or place any special orders for customers or employees. Please
choose from the selection already available on our main site, preorder page or auctions.
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| Do you
accept requests? |
| Customers are always
welcome to request toys from a particular series to us. There
is no guarantee that the series requested will be
stocked or accepted for general search. |
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| If a
particular item is not listed on the website now does this mean that
you will never get this item in? |
No. We may have the
item available at a later time, please just check back on the
preorder/preview page or main website for updates.
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| An item
is out-of-stock/not listed on your site, can you tell me where to buy
this? |
UFOCatcher.com is not a
store locator service and does not have this information.
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| The item
was listed as "in stock" but I received an out of stock notice. Why? |
| If
another customer has ordered the final remaining item in stock item
before you, you will receive an out of stock notice. If you have sent a
payment by Paypal, your payment will be refunded at no charge to your
paypal account.
Note that all items and
prize releases from Japan manufactured before the current year and
month are out of production. Supply on
promotional or out of production items is always limited.
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I placed
an order on - - - can I combine with my order from another day and
receive a partial refund in shipping?
My 2 orders/preorders were combined in package and sent together. May I
receive a refund in shipping? |
Staff
are not permitted to send refunds for shipping unless the orders
& payments are received
on
the same day (within
a 24 period).
Although
we do not mind combining orders to ship - many times even though orders
are combined, the increased weight of a package will require the
additional shipping in order to ship as well as additional staff time
to process more than one order together.
Once
an order is confirmed or credit card payment invoice sent, it may not
be altered in any way. Requests to add items to a
confirmed order, will result in those items being treated as a new,
unrelated order.
This rule will apply to
any orders not placed within a 24 hour period of one another.
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| I would
like to check the status on an order I have placed or a payment that I
have mailed in. How do I do this? What information should I include in
my email? |
Please
send your email to shipping & orders
staff [contact
information]
Be sure to include the
following information with your inquiry:
1.
name
2.
address
3.
method of payment (money order, paypal,
etc)
4.
item(s) ordered
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| I am
trying to place an order. When I try to add items to my cart, nothing
shows up. Why is this and what should I do? |
| You
may have "Cookies" turned off in your browser. Cookies
are what the cart uses to remember the components of your order. Please
go to the following link: Order
Information Cookies & Your Cart |
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