- Disclaimer: Information
on Typos & Products
-
Merchandise Return
- Cancellation
- Discontinued Preorder
Items
-
Incorrect Item Sent
- Payment
- Shipping
Disclaimer
Typo:
UFOCatcher.com
is not responsible for
typographical errors or
omissions relating to
pricing, copy, photography or
application on www.ufocatcher.com,
UFOCatcher.com auctions or
UFOCatcher.com eBay store
Items.
In the
event a product is listed at
an incorrect price or
description due to
typographical error, we will
contact you via email with
the corrected information
immediately.
Neotoys
Distribution shall have the
right to refuse or cancel any
orders placed for product
listed at the incorrect
price. Neotoys Distribution
shall also have the right to
refuse or cancel any such
orders whether or not the
order has been confirmed and
your credit card charged.
If your
credit card has already been
charged for the purchase and
your order is cancelled, we
will immediately issue a
credit to your credit card
account (via
paypal/billpoint) in the
amount of the incorrect
price.
Sizes:
Average ufo catcher plush
size is 6 inches to 9 inches
tall. Average DX (deluxe) ufo
catcher plush size ranges
between 10 to 15 inches tall.
When
sizes are given, they are
given as a courtesy only and
are approximate.
With
preorder items we are at the
mercy of the manufacturer or
dealer's given information
and are in no way responsible
for slight
variations in size. If there
is a large size
variation (4 inches or more)
larger or smaller, the
customer will be contacted
and offered the option of a
full refund.
Understanding
Manufacture Process:
We deal in licensed manufactured
goods. Images of items shown
are sample only. Because
products are factory mass
produced by the thousands, it
is common that identical
products with the same
pattern/mold and made with
the same process may still
vary slightly from item to
item.
Understanding
Functionality and Images:
Because plushes are fabric
and soft stuffing without an
internal skeletal structure
or solid plastic construction
it is not too common that
they are able stand without
support. Some items pictured
may be propped up so the
customer can have the best
possible view of the item.
[For
information on shipping,
payments, and merchandise
returns please go to our FAQ
Section]
Merchandise
Return
- Cancellation
Website Order and
Auctions: All sales
are final unless otherwise
specified. Defective
merchandise may be exchanged
for the exact same item
within 10 business days of
the invoice date. Customer
pays return shipping on all
services. Exchange for same
item must be authorized in
advance and return arrival
must be within 10 days of
original date of purchase. [Contact
Information].
Preorder:
There is a 20% fee on all
preorder cancellations. If a
refund is granted, this fee
will be deducted from the
refund sent to the customer.
Any fees incurred by payment
via Paypal will also be
deducted from the final
refund amount.
Discontinued
Preorder Items
Mail/Billpoint/Bidpay
Discontinued Preorder:
If a paid preorder item has
been discontinued - we will
return the funds to you in
the same form your payment
was made.
Paypal
Discontinued Preorder:
Refund will be sent by paypal
to the account in which they
were received. We are not
able to send funds to a
different paypal account or
by mail.
Incorrect
Item Sent
If you have been sent an
incorrect item please contact
as soon as you receive your
package [Contact
Information].
Returns of incorrect items
must be authorized in advance
and return arrival must be
within 10 days of original
date of purchase.
We do not honor returns of
items that are not
UFOCatcher.com merchandise or
items purposely damaged to
collect exchange, store
credit or refund.
Shipping
Policy
We are dedicated to
processing & shipping
orders as fast and as safely
as possible to ensure
continued customer
satisfaction.
Regular
U.S. shipments are made
Monday thru Friday, unless a
national holiday or emergency
should effect the U.S. Postal
Service's ability to pick up
or accept our outgoing
shipments.
Canada,
international and U.S.
insured packages are shipped
Mon - Wed - Sat
C.O.D
shipping is not available.
Overnight
shipping is
available between December 1
thru December 20 through
USPS, Airborne Express and/or
Fed Ex. Additional charges do
apply - please contact us for
information if this service
is requested.
U.S.
Orders - Orders
shipped by USPS with
confirmation (uninsured
unless requested). We are not
responsible to replace,
refund or exchange any
uninsured package/item lost
or damaged by the postal
service.
Canada
& International Orders -
All orders sent by air
shipping or global priority
(uninsured unless otherwise
requested). We
are not responsible to
replace, refund or exchange
any uninsured package/item
lost or damaged by the postal
service or customs officials.
For
highest safety please choose
EMS for shipment.
Insured
Items Damaged by USPS -
Be sure to keep the item
& all packaging (throw
nothing away). Contact
shipping or service staff
immediately: Contact
Information
Questions
concerning our store policies
should be directed to our
staff members through eBay
contact message link
provided.
